Privacy policy

Last updated: September 2026

This Privacy Policy explains how BY-OUNCES SIA (“OUNCES”, “we”, “us” or “our”) collects, uses and shares your personal information when you visit by-ounces.com, make a purchase, contact us or otherwise use our services.

01 / WHO WE ARE

BY-OUNCES SIA is the data controller responsible for the processing of your personal information.

Company: BY-OUNCES SIA
VAT number: LV40203377677
Registered address: Malduguņu iela 8–11, Mārupe, LV-2167, Latvia
Email: hello@by-ounces.com
Phone: +371 29274928

02 / INFORMATION WE COLLECT

Depending on how you interact with OUNCES, we may collect:

Contact information
Such as your name, email address, telephone number, billing address and delivery address.

Order and transaction information
Such as products purchased, order history, payment status, returns, refunds and delivery information.

Payment information
Payments are processed by our payment service providers. We do not directly store complete payment card details.

Account information
If customer accounts are available, we may process information associated with your account and login.

Communications
Information you provide when contacting us, requesting a return, submitting feedback or otherwise communicating with OUNCES.

Technical and usage information
Such as IP address, browser and device information, cookie identifiers, website interactions, pages viewed and other information about how you use our website.

Marketing information
Such as your email marketing preferences and, where permitted, information about your interactions with our emails and advertising.

We may receive this information directly from you or automatically through our website and service providers.

03 / HOW AND WHY WE USE YOUR INFORMATION

We process personal information only where we have an appropriate legal basis.

Processing and fulfilling orders
We use your information to accept payments, fulfil and deliver orders, provide order updates and manage returns, exchanges and refunds.

Legal basis: performance of a contract.

Customer service
We use your information to respond to questions, provide support and resolve issues relating to orders or our services.

Legal basis: performance of a contract or our legitimate interests in providing effective customer service, depending on the nature of your request.

Legal and accounting obligations
We retain and process certain transaction and customer information where required for accounting, tax, regulatory or other legal purposes.

Legal basis: compliance with a legal obligation.

Security and fraud prevention
We may process information to protect our customers, website and business against fraud, misuse and security threats.

Legal basis: our legitimate interests in protecting our business and customers, and legal obligations where applicable.

Email marketing
If you subscribe to OUNCES marketing communications, we may use your contact information to send product updates, launches, offers and other OUNCES news.

Legal basis: consent where required by applicable law.

You can unsubscribe at any time using the unsubscribe link included in our marketing emails.

Advertising and analytics
With your consent where required, we may use cookies and similar technologies to understand how visitors use our website, measure advertising performance and deliver more relevant advertising.

Legal basis: consent where required by applicable law.

You can manage these choices through our cookie consent settings.

04 / COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to operate our website, remember preferences, understand website performance and, where you consent, support analytics and advertising.

Some cookies are necessary for the website and checkout to function. Other cookies, including certain analytics and advertising technologies, are used only where permitted by applicable law and, where required, after obtaining your consent.

You can manage your preferences through our cookie consent settings.

For more information about the cookies and technologies we use, please see our Cookie Policy.

05 / HOW WE SHARE INFORMATION

We do not sell your personal information.

We may share personal information with service providers where necessary to operate OUNCES and provide our services. These may include:

  • Shopify, which provides our e-commerce platform and related services;

  • payment providers used to process your payment;

  • shipping and logistics providers used to deliver and return orders;

  • Klaviyo, where used for email marketing and customer communications;

  • Meta, where you have consented to applicable advertising and measurement technologies;

  • analytics and website technology providers;

  • professional advisers and service providers supporting our business.

These providers may process personal information on our behalf or, in certain circumstances, as independent data controllers under their own privacy terms.

We may also disclose information where required by law, regulation, legal proceedings or competent authorities, or where necessary to establish, exercise or defend legal claims.

06 / INTERNATIONAL DATA TRANSFERS

Some of our service providers may process personal information outside Latvia or the European Economic Area (EEA).

Where personal information is transferred outside the EEA, we take appropriate measures as required by applicable data protection law. Depending on the destination and service provider, these may include an adequacy decision by the European Commission, Standard Contractual Clauses or another legally recognised transfer mechanism.

07 / HOW LONG WE KEEP YOUR INFORMATION

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.

In particular:

  • order, transaction and accounting information is retained for the period required under applicable accounting and tax laws;

  • marketing information is retained while you remain subscribed or until it is no longer required for the relevant marketing purpose;

  • customer service and correspondence may be retained for a reasonable period where necessary to resolve enquiries, maintain appropriate business records or establish, exercise or defend legal claims;

  • cookie and analytics information is retained according to the applicable cookie or service settings.

When information is no longer required, we delete or anonymise it where appropriate.

08 / YOUR RIGHTS

Under the GDPR, depending on the circumstances, you may have the right to:

  • request access to the personal information we hold about you;

  • request correction of inaccurate or incomplete information;

  • request deletion of your personal information;

  • request restriction of processing;

  • object to certain processing, including processing based on legitimate interests;

  • receive certain personal information in a portable format;

  • withdraw your consent at any time where processing is based on consent.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise your rights, contact us at hello@by-ounces.com.

We may need to verify your identity before completing certain requests.

You also have the right to lodge a complaint with a competent data protection supervisory authority. As BY-OUNCES SIA is established in Latvia, you may contact the Latvian Data State Inspectorate (Datu valsts inspekcija). If you are located elsewhere in the EU/EEA, you may also have the right to contact your local supervisory authority.

09 / CHILDREN

Our services are not intended for children, and we do not knowingly collect personal information from children for the purpose of selling our products to them.

If you believe a child has provided us with personal information inappropriately, please contact us.

10 / SECURITY

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11 / CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements or other operational reasons.

The latest version will be published on this page with an updated revision date.

12 / CONTACT

For questions about this Privacy Policy, our processing of personal information or your data protection rights, contact:

BY-OUNCES SIA
Malduguņu iela 8–11
Mārupe, LV-2167
Latvia

Email: hello@by-ounces.com
Phone: +371 29274928