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Terms of service
Last updated: September 2026
These Terms & Conditions apply to purchases made through by-ounces.com.
The website and online store are operated by BY-OUNCES SIA (“OUNCES”, “we”, “us” or “our”).
01 / ABOUT US
Company: BY-OUNCES SIA
VAT number: LV40203377677
Registered address: Malduguņu iela 8–11, Mārupe, LV-2167, Latvia
Email: hello@by-ounces.com
By placing an order through our website, you agree to these Terms & Conditions.
Nothing in these Terms limits any mandatory consumer rights available to you under applicable law.
02 / PRODUCTS
We aim to describe and display our products as accurately as possible, including their materials, colours, measurements and other characteristics.
Colours and appearance may vary slightly depending on your device or screen settings.
Product availability is subject to stock. We reserve the right to discontinue products or limit quantities available for purchase.
03 / PRICES & PAYMENT
Prices are displayed in the currency applicable to the market you are shopping in.
Where applicable, displayed consumer prices include VAT. Any delivery charges are shown separately before you complete your order.
Payment is made using the payment methods available at checkout.
We reserve the right to correct obvious pricing or product-information errors. If an error affects an order you have already placed, we will contact you before proceeding where required.
04 / ORDERS
After placing an order, you will receive an order confirmation at the email address provided during checkout.
We reserve the right to reject or cancel an order where reasonably necessary, including in cases of suspected fraud, payment failure, product unavailability or an obvious pricing or technical error.
If we cancel an order after payment has been received, the amount paid will be refunded.
Products are intended primarily for personal use. We may limit quantities where we reasonably believe an order is being placed for unauthorised commercial resale.
05 / DELIVERY
Available delivery methods, estimated delivery times and applicable charges are displayed at checkout and further described in our Shipping Policy.
Delivery times are estimates unless a specific delivery date has been expressly agreed.
If delivery is delayed, your rights under applicable consumer law remain unaffected.
Please ensure that the delivery information provided with your order is complete and accurate.
06 / RETURNS & RIGHT OF WITHDRAWAL
Consumers purchasing online generally have a statutory right to withdraw from their purchase within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.
Instructions for exercising your right of withdrawal, returning products, return shipping costs, refunds and exchanges are provided in our Returns & Refunds Policy.
Where required, a withdrawal function is available through our website for exercising your statutory right of withdrawal.
Nothing in our Returns & Refunds Policy limits your statutory rights.
07 / FAULTY OR INCORRECT PRODUCTS
If a product is defective, damaged, incorrect or otherwise does not conform to your order, please contact us at hello@by-ounces.com.
We will handle the matter in accordance with applicable consumer law.
Your statutory rights concerning defective or non-conforming goods are separate from, and are not limited by, the 14-day right of withdrawal.
08 / INTELLECTUAL PROPERTY
The content of this website, including OUNCES trademarks, logos, designs, photographs, graphics, text and other materials, is owned by or licensed to BY-OUNCES SIA and is protected by applicable intellectual property laws.
Content may not be reproduced, distributed or commercially exploited without our prior written permission, except where permitted by law.
09 / WEBSITE USE
You may not use our website:
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for unlawful or fraudulent purposes;
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to interfere with the security or operation of the website;
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to introduce malicious software;
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to infringe our rights or the rights of others; or
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to collect information from the website through unauthorised automated means.
We may restrict access to the website where reasonably necessary to protect our business, customers or systems.
10 / THIRD-PARTY SERVICES
Our website may use or link to services provided by third parties, including payment, delivery and technology providers.
Where you use a third-party service, separate terms or privacy policies may apply.
We are not responsible for independent third-party websites or services outside our reasonable control, except where applicable law provides otherwise.
11 / LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.
We are not responsible for losses resulting from circumstances outside our reasonable control, except where applicable consumer law provides otherwise.
For consumers, nothing in these Terms limits or excludes statutory rights or remedies relating to the products purchased from us.
12 / PRIVACY
Personal information is processed in accordance with our Privacy Policy and applicable data protection law.
Our use of cookies and similar technologies is further explained through our cookie information and consent settings.
13 / CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time, for example to reflect changes to our services or applicable law.
The Terms applicable to your purchase are those in effect when your order is placed.
14 / GOVERNING LAW
These Terms & Conditions are governed by the laws of Latvia.
If you are a consumer residing in another EU or EEA country, this choice of law does not deprive you of any mandatory consumer protections that apply to you under the laws of your country of residence.
Any dispute will be handled in accordance with applicable law and the consumer's mandatory rights regarding jurisdiction and dispute resolution.
15 / CONTACT
If you have questions about these Terms & Conditions or an order, contact:
BY-OUNCES SIA
Malduguņu iela 8–11
Mārupe, LV-2167
Latvia
Email: hello@by-ounces.com